Refund Policy

Your satisfaction is our priority at the ETS Store. While we strive to provide you with high-quality products, we understand that issues can occasionally arise. Here's our return policy:

We do not accept returns on our devices.

If you receive a defective product, please contact us at Service@vincidai.com and provide evidence of the defect. After reviewing the provided information, we will arrange to send you a replacement product.

Please note that we do not offer refunds once the package has been signed for or delivered.

We are committed to resolving any issues promptly and ensuring you have a positive shopping experience with us. Feel free to reach out to our customer support team if you have any concerns or questions.